Despite the complex and dynamic environment, ATLANTICO remained focused on its strategic transformation and also on strengthening its balance sheet, in order to make it more resilient and increasingly adequate to the growing demands of a regulatory framework in the process of supervisory equivalence. Today, we have a more solid institution, which is proven by the implementation of a set of measures aimed at strengthening the governance model and the internal control system, by a solvency ratio of 19.1% and by the improvement in the loans at risk ratio, which stood at 19.5%, as a result of the development of diligence to improve the quality of the risk of this portfolio.

Without deviating from its mission to contribute to the development of people and companies, promoting inclusive and sustainable growth in Angola, despite the challenging context, ATLANTICO presented sustainable and positive results in the amount of AOA 3.5 billion, driven by the growth of the banking product of approximately 8% and the reduction of operating costs. Additionally, it reinforced its role as a financing agent of the Angolan economy, registering a 3% growth in its credit portfolio, which currently amounts to more than AOA 450 billion. This growth in the loan portfolio was essentially focused on financing to households and the real economy, under the Government programs to promote financing to the economy.

ATLANTICO’s performance was largely due to the transformation process the Bank has undertaken in recent years and which continued in 2022.

In order to provide, increasingly, an experience of excellence to its Customers, the Bank has strengthened its focus on digital, through the availability of transfers abroad, of a private nature, in ATLANTICO Directo and the digitization of processes of account maintenance and subscription of over-the counter offers, making them paperless.

Today, more than 50% of the Bank’s active Customers regularly use the digital channels *400# Agiliza and ATLANTICO Directo, which has similarly led to a particular focus and a significant investment in cybersecurity to safeguard the security of Customer transactions performed on digital platforms.

In 2022, more than 380 thousand new Customers opened their bank accounts with ATLANTICO, through the *400# Agiliza platform, without having to go to a bank branch. The *400# Agiliza has proven to be an important tool to promote the financial inclusion of the unbanked population, as it is a mobile platform through which Customers can open an inclusion account and perform the main banking operations typically available on a cell phone. This platform is complemented by a network of more than 2,400 points of sale of banking agents that ensure deposit and withdrawal operations, with national coverage.

Another important aspect in improving the Customer experience has been the focus on self-banking, through the reinforcement of ATMs and direct deposit machines in the branch network, in particular through the opening of two new 24-hour ATLANTICO spaces, which are available to serve our more than 2.8 million Customers any day and any time.

The improvement in ATLANTICO’s Customer experience is visible, with the number of complaints, per thousand Customers, decreasing from 0.5 in 2021 to 0.3 in 2022.

The digital nature of ATLANTICO’s activities, as well as its concern with the entire ecosystem of stakeholders with whom it interacts in the course of its banking activities, was once again proven by the transformation of its institutional website, which took place in 2022. ATLANTICO presents itself today through a more modern and interactive platform, reinforcing the communication with the market, in line with the principles of transparency and disclosure of information that govern its performance.

In accordance with its founding principles of contributing to the transformation of society and alignment with the best international corporate governance practices, the Bank has been working to incorporate ESG (Environmental, Social and Governance) principles into the development of its daily activity, aware that companies have a responsibility that goes beyond the generation of economic profit, which when combined with the generation of other non-economic impacts generates more value. With the beginning of this Sustainability Journey, we intend to develop a set of actions that will have an impact in the sphere of action of ATLANTICO, but also that will be a factor inducing change in all its stakeholders, from Customers to Suppliers.

A final word of public acknowledgement for the work done by all our Employees, for their competent and esteemed contribution that translated into resilience, dedication, and commitment so that we could, despite adversities, perform relevant and worthy work in 2022. A special thanks, also, to our Customers, for believing in the quality of our services and for entrusting us with the management of their financial lives.

We also take this opportunity to reinforce our commitment to transparency and to providing relevant, reliable information that meets the needs of our stakeholders.

We would like to thank the Shareholders for the trust they have placed in this Board of Directors and the Executive Commission, and reaffirm our commitment to ATLANTICO’s mission and the Shareholders’ vision, strengthening Talent, Innovation and Information, to serve Customers with excellence, maximizing the value created for Society.

ATLANTICO, Values for Life.